Service Design Intern

Internship Strategic / Service Design – Designing Meaningful Learning Journeys for Future Bankers

Supporting young bankers in developing confidence, speed, and adaptability in a rapidly evolving environment shaped by technology, societal change, and regulatory complexity.

You & your future

During this graduation internship, you will work on your career at Rabobank by completing a graduation project focused on how bankers develop from junior to senior roles. You will explore how expertise, confidence and learning evolve over time and how Rabobank can strengthen this journey in a human‑centred and future‑ready way.

You will translate research into concrete design directions that support stronger performance, sustainable knowledge development and greater value for clients. The outcomes of your work contribute directly to how Rabobank prepares its bankers to work effectively alongside emerging AI technologies.

You will carry out this assignment within Wholesale & Rural (W&R), where bankers guide clients through complex financial decisions, sector dynamics and strategic transitions.

Examples of projects/tasks

• Researching the current learning and development journeys of bankers across different seniority levels.
• Identifying barriers, unmet needs and opportunity areas within learning, expertise building and role progression.
• Translating insights into strategic design directions, concepts or interventions that strengthen learning and performance.
• Designing, prototyping and testing services, tools or experience concepts in which human expertise and AI complement each other.

Practical details

Internship type: Graduation

Duration: 20 weeks

Location: Utrecht Croeselaan (hybrid)

Start date: August – September  

Your development as an intern

Development is our number one priority. Because you learn by doing, making mistakes, and succeeding. At Rabobank, we offer you the right balance between freedom and guidance. Develop talents you didn’t know you had. Specialise in a field or explore what you are good at and what you enjoy. During your internship, you can count on strong guidance, collaboration with experienced colleagues and close contact with other interns and young professionals.

About Rabobank

We are a Dutch bank, active in 35 countries for more than 9 million customers. Together with our customers, members and partners, we work towards a world where everyone has access to enough and healthy food. Closer to home, we contribute to a society where people can live, work and do business with confidence.

You & your role

As a Strategic / Service Design Intern, you understand the essence of analysing complex development and learning challenges within organisations. You explore how people build expertise, gain confidence and grow in their professional roles. Using a human‑centred design approach, you translate insights into meaningful concepts that connect people, processes and technology. You work independently and in co‑creation with stakeholders to deliver insights and prototypes that are relevant and actionable.

You & your talent

• Enrolled in a master’s degree in design: Industrial Design, Design for Interaction, Innovative Design, New Media Design
• Proactive, self‑driven, and able to take ownership of work
• Fluent in English, with strong communication skills
• Collaborative mindset, comfortable working with multidisciplinary teams
• Familiar with service design methods such as user research, journey mapping, service bluepriting, prototyping, etc
• Based in The Netherlands

You & the application process

We believe in the power of differences. By combining people’s differences, we become an even better bank together. What will you add to Rabobank? We are curious!

• Please apply with your motivational letter and cv. Without both documents, we are unable to assess your application.
• Content‑related questions? Anne Gerssen, Manager.
  Questions about working at Rabobank and the procedure? Contact Sacha Veenhof, Corporate Recruiter, via Sacha.Veenhof@raobbank.nl.
• Interviews take place via MS Teams or at our office in Utrecht. Please add your motivational letter to your application. A reliability assessment is part of the procedure. We respect your privacy.
• We respect your privacy.