Tech Lead Tech4Ops  - IT Leader Driving AIOps Transformation

You & your role

As a Tech Lead, you are an experienced technology leader with a proven track record in complex IT environments and organizational change. You combine a strong technical foundation with the ability to provide vision, navigate complexity, and lead people through transformation.

Together with the other Tech Leads in Tech4(Dev)Ops, you help drive the evolution of Tech4Ops from a platform-centric organization to a provider of standardized services. Your focus is on enabling engineers across the bank to work independently with our services through clear standards, automation, AI remediation and self-service capabilities. In this role, you help shape the future of IT Operations, Monitoring, Observability and AIOps within Rabobank, with impact on the way IT4IT services support approximately 1,250 IT squads across the bank.

You lead an organization of approximately 30 internal and external colleagues (beside DevOps Engineers also Scrum masters and Solution Architects), including offshore team members. A key part of your role is helping people embrace new ways of working. You create clarity, inspire ownership, and support teams in shifting from managing platforms to delivering services.

Your leadership style is rooted in multiplier principles. You help people understand not only what needs to change, but also why it matters. You use your technical background to challenge assumptions, identify patterns, and help teams make sound decisions. Rather than providing all the answers, you enable others to achieve their best work.

You are comfortable making difficult decisions, even when there is no perfect answer or universal agreement. You can make unpopular decisions when needed to improve long-term outcomes, service reliability and team effectiveness.

You are a strong communicator and storyteller who can articulate a compelling vision, align stakeholders, and build momentum for change. You are decisive, politically aware, and able to recognize both technical and organizational patterns that influence long-term success.

Facts & figures

• 40 hours per week
• 9.5 million customers worldwide 
• Responsibility for 4-5 squads and approximately 30 professionals
• Impact on IT4IT services supporting approximately 1,250 IT squads within Rabobank
  

About Tech4Ops

Tech4Ops is the engineering backbone that keeps Rabobank’s digital environment running safely, reliably, and intelligently. We provide standards in essential operational capabilities to all IT squads across the bank, ensuring that applications, platforms, and infrastructure remain healthy, observable, and secure. 

Our work spans several core domains: 

• Log data ingestion – centralising and organising operational telemetry from across the bank. 
• Monitoring & observability – delivering real‑time dashboards, alerts, performance insights and end‑to‑end visibility for thousands of applications and services. 
• Security monitoring (SIEM)– identifying and defending against external threats with advanced detection capabilities. 
• Incident response – ensuring rapid reaction to disruptions with minimal customer and business impact. 
• Vulnerability management – giving engineering teams and pen testers the tools to identify, track, and address potential weaknesses early and effectively. 

As the new Tech Lead Monitoring & Observability, you will work closely with the two other Tech Leads in the area. Together, you form the technical leadership that sets direction for the sourcing and delivery strategy and running the operation within the area. Collaborating closely with the business architect and area lead is also an integral part of your responsibilities.

Together we achieve more than alone

We believe in the power of differences. It is precisely by combining people's differences that we become an even better bank. We are curious about what you add to our team.

You operate within the Tech4Ops area which is a subarea of Tech4DevOps within the Tech4Engineering Tribe. Your focus is explicitly on Monitoring, Observability, and AIOps, while security monitoring/services remains part of the wider area.

Work on yourself and the world around you at the same time

For us, your development and that of society go hand in hand. That’s why we want to invest in you and work together for a better world. We summarise this in one sentence: ‘At Rabobank, you work on yourself and the world around you at the same time. You’ll see this reflected in your personal development budget, our hybrid working environment, and a healthy balance between work and home. You can work on banking services for our private and business customers, as well as societal issues such as food and energy transitions.

Why everyone is welcome at Rabobank

At Rabobank, we believe we become stronger through people who complement each other. By embracing our differences, we bring out the best in one another. We seek diversity in areas such as knowledge, skills, and experience, but also in gender, background, and culture. Across every department, we strive for variety and the freedom to be yourself – whoever you are. That’s what diversity and inclusion at Rabobank is all about

You & your talent

• Specific expertise in observability stacks, monitoring platforms, and telemetry frameworks (metrics/logs/traces) is a plus but not required. Strong (DevOps) engineering foundation is however a must.
• At least 3-5 years of experience in a technology leadership role, with a proven ability to lead DevOps /Agile multiple squads or teams through organizational and technology transformation.
• Courage and ownership: you take initiative, challenge norms constructively, and help move the organization forward. 
• Strong coaching skills: you help teams grow in autonomy, engineering quality, and decision‑making.  
• Academic working and thinking level, with at least 5 years of experience in a leadership role 
• Experience leading multiple squads or teams in a DevOps and Agile Way of Working environment.Conceptual clarity: you simplify complexity, recognize patterns, and act with contextual awareness. 
• You are comfortable working with ambiguity and can quickly build enough understanding to guide impediment resolution and create clarity, even in relatively new subject areas.
• You use data to strengthen leadership decisions, define strategy, and support structured and systematic execution.
• Passion for IT and engineering, with enough technical curiosity to understand new domains and challenge assumptions constructively.

Apply

To ensure that we assess all candidates equally for suitability for this position, we do not require a mandatory cover letter. Instead, we ask all candidates the same three questions to see how your profile matches the role. Please pay sufficient attention to answering these questions and explaining your answers; together with your CV, these responses form the basis for our evaluation in this round. Submitting both a CV and answers to the three questions is the minimum requirement to be considered in the selection process. A cover letter is not mandatory but may be submitted optionally.

You may draw on your work experience, volunteer work, education, private life, and so on. Use a maximum of 200 words per question and provide no more than two examples. Below are the questions:

• How would you describe yourself as an IT leader? And what specifically makes you want to be an IT leader?
• What makes you suitable to become responsible for the IT delivery (improvement) and HR of 4-5 squads (around 30 people)? What experience and knowledge do you bring (please provide examples)? What are your development areas?
• What vision and/or future outlook do you see for our IT4IT services in managing operations RUN for 1,250 IT squads within Rabobank?

Please submit these answers in the application section titled 'Add your cover letter (optional)' on the website portal.

You & the application process

If you are interested in a position, please submit your application directly through our careers site. Internal employees should follow the internal application process through the system; no separate coffee chats with the hiring manager are organized outside the standard process. We do not process individual application requests through other channels. To ensure a consistent and fair recruitment process, all candidate communication is coordinated through the recruiter and all applications must be submitted and managed through the appropriate system.

• You can apply for the Tech Lead Tech4Ops – Monitoring & Observability (AIOps) vacancy at Rabobank, until fulfilment.
• Questions about working at Rabobank and the process? Ashley Lumbantobing, IT Recruiter via ashley.lumbantobing@rabobank.nl
• If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule it. 
• Answers to frequently asked questions can be found at Rabobank Frequently asked questions about applying at Rabobank - Rabobank
• A reliability check is part of the procedure.
• We respect your privacy.

To be considered for this position, you must be located in the Netherlands and have the legal right to work in the Netherlands. We are unable to consider candidates requiring relocation from another country.

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