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Desktop Support Analyst

  • Hybrid
  • Sydney (AU)
  • 37.5 hours
  • Full time
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  • Business Process Improvements
  • Change Agility
  • Customer-Focused
  • Disciplined Execution
  • Incident Management
  • Information Technology Security
  • IT Service Management (ITSM)
  • Professional Collaboration
  • System Administration
  • Technical Support

This match does not affect your application. It is purely an indication of whether this vacancy matches your skills.

About Us

Rabobank is the world’s leading specialist in food & agribusiness banking.  One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.  Our commitment to our employees & clients is at the heart of everything we do.   

About the role

Rabobank’s Workplace Technical Services team has an opening for a Desktop Support Analyst in our Sydney CBD office.   This is a 12-month fixed-term contract.

You will bring your proven IT Support experience to hit the ground running providing advice & guidance on all IT related matters for Rabobank staff in Australia & New Zealand & liaise with service desks in other Rabobank regions.  

The Workplace Support team work rotating shifts during operating hours (Monday to Friday 06:30-18:30 AEST).  The Desktop Support Analyst works in the office when scheduled while still accommodating hybrid working from home.  From time to time, the role requires working outside of normal office hours and public holidays. 

What will keep you busy:

  • Provide technical telephone, in-person & remote assistance support for end user devices, Standard Operating Environment & applications
  • Ensure Desktop Support Infrastructure is insulated from unauthorised access, virus infection or any security vulnerabilities & conforms to Rabobank Standards & Policies
  • Update & maintain the Asset Management & CMDB system to ensure data integrity
  • Assume ownership of user queries & co-ordinate escalation of calls to second-line & third-line support
  • Ensure business targets are delivered within agreed SLAs
  • Collate statistical information for weekly & monthly reports
  • Maintain Workplace Support documentation & Knowledgebase
  • Maintain & Support the Mobile Device Management system
  • Assist with projects as required

What you will bring to the role:

  • 2 years + experience in a Desktop Support role 
  • Team player with a passion for IT & helping people 
  • Knowledge in PC / laptop hardware support, configuration & troubleshooting 
  • Knowledge in Microsoft System Centre Configuration Manager (SCCM) 
  • Technical qualifications in Microsoft technologies 
  • Self-reliant in managing own work queues & setting priorities in the resolution of problems 
  • Excellent written & verbal communication skills 
  • Ability to communicate clearly at all levels 
  • Customer focus & desire for personal improvement 
  • Experience in some of the following highly regarded: - Active Directory, MS Exchange, Office 365, Windows 11, Windows Server Administration

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

The Application Process

This is our standard application process. It may vary by role.

Step 1You Apply

Thanks for applying! You will always receive a confirmation of your application by email. We review all the resumes and covering letters that we receive. We will let you know as soon as possible if we invite you for an interview.

Step 2Interview

We invite you for one or more (online) interviews. We want to know if you fit the role and the team. You probably have many questions for us too. For some positions, we may also ask you to complete an assignment or assessment.

Step 3Our Offer

Are you the new colleague we are looking for, and do you also feel happy with us? Congratulations! You will receive a good offer from us. Before you start, we conduct a legal screening to ensure that our employees do not pose a risk to us and our customers.

Step 4Welcome!

Welcome to Rabobank! We look forward to seeing you and can't wait to work together.

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Desktop Support Analyst

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