Product Owner – IT Service Management

Help shape the digital service experience for thousands of Rabobank colleagues: making IT Service Management simpler, smarter and more valuable every day.

Within Consumer Data, part of the Tech4Engineering Tribe, we enable Rabobank teams to find, use and improve IT4IT information in a simple, reliable and compliant way. As Product Owner IT Service Management, you set the product direction for our ITSM platform and turn user needs into solutions that help colleagues work with more clarity, speed and confidence.

This is a role for someone who brings product thinking into a complex environment. You do not need to be the deepest technical expert; your strength lies in understanding what users need, connecting people, making clear choices and translating complexity into a roadmap that creates visible impact.

You work closely with (Delegated) Process Owners, business stakeholders, IT Risk, Security, Architecture, DevOps squads and our platform vendor Halo. Together, you make ITSM processes such as Incident, Problem, Request, Change and Configuration Management more intuitive, scalable and compliant - so teams across Rabobank can focus on delivering value for customers.

You & your role

As Product Owner IT Service Management, you take ownership of the product vision, roadmap and backlog for Rabobank’s managed ITSM platform. You actively engage with users and stakeholders to understand pain points, identify opportunities and set priorities based on customer value, business impact, compliance requirements and delivery capacity.

You are the person who brings focus: what problem are we solving, who are we solving it for and how will we know it works? By simplifying user journeys, strengthening governance and improving adoption, you help make the platform easier to use and more effective for colleagues across Rabobank.

You form a triangle with the IT Lead and the Solution Architect. Product direction is yours; technology is theirs, and together you set the course for the platform.

Because the platform is vendor-managed and cloud-based, your focus is not on infrastructure or system lifecycle management. Instead, you guide product direction, align stakeholders, translate processes into practical solutions and drive continuous improvement.

Top 3 responsibilities

Shape the product vision, roadmap and backlog

• Define and maintain a clear product direction for the IT Service Management. Prioritise work based on user needs, business value, compliance expectations and delivery feasibility, and make the roadmap understandable for both business and technology stakeholders.

Drive stakeholder alignment and decision-making

• Build strong relationships across business, IT, risk, security, architecture, process ownership and vendor management. Facilitate conversations, create shared understanding and help stakeholders make well-founded decisions that move the product forward.

Improve user adoption and product value

• Continuously improve how colleagues work with the ITSM platform. Identify pain points, simplify processes, improve documentation and ensure that the platform supports teams in working efficiently, consistently and compliantly.

Work on yourself and the world around you at the same time

For us, your development and that of society go hand in hand. That’s why we want to invest in you and work together for a better world. We summarise this in one sentence: ‘At Rabobank, you work on yourself and the world around you at the same time. You’ll see this reflected in your personal development budget, our hybrid working environment, and a healthy balance between work and home. You can work on banking services for our private and business customers, as well as societal issues such as food and energy transitions.

Why everyone is welcome at Rabobank

At Rabobank, we believe we become stronger through people who complement each other. By embracing our differences, we bring out the best in one another. We seek diversity in areas such as knowledge, skills, and experience, but also in gender, background, and culture. Across every department, we strive for variety and the freedom to be yourself – whoever you are. That’s what diversity and inclusion at Rabobank is all about

You & your talent

You combine product ownership with curiosity, structure and a talent for bringing people together. You know how to create clarity when interests differ, and you are energised by improving products that help colleagues do their work better.

You bring:

• Experience as a Product Owner, Product Manager, Business Product Owner, Project Lead or in a comparable role where you translated needs into direction, priorities and outcomes.
• Strong product thinking: you can define user problems, value propositions, priorities and measurable results.
• Excellent stakeholder management skills and the ability to build trust across teams with different perspectives and priorities.
• The ability to prioritise based on customer value, business impact, risk, compliance and delivery capacity.
• Curiosity about IT Service Management, platform products and process improvement — and the motivation to keep learning in this space.
• The ability to work with DevOps squads and translate stakeholder needs into clear backlog items, acceptance criteria and desired outcomes.

Nice to have

• Experience with IT Service Management processes such as Incident, Problem, Change, Request or Configuration Management.
• Experience with ITSM platforms such as Halo, ServiceNow or similar tooling.
• Experience in a regulated environment where compliance, risk and security are important.
• Understanding of ITIL principles.

How to apply

To ensure that we assess all candidates equally for suitability for this position, we do not require a mandatory cover letter. Instead, we ask all candidates the same three questions to see how your profile matches the role. It takes a little more of your time and gives us both a much better basis for deciding. Please pay sufficient attention to answering these questions and explaining your answers; together with your CV, these responses form the basis for our evaluation in this round. Submitting both a CV and answers to the three questions is the minimum requirement to be considered in the selection process. A cover letter is not mandatory but may be submitted optionally.

You may draw on your work experience, volunteer work, education, private life, and so on. Use a maximum of 200 words per question and provide no more than two examples. Below are the questions:

• Describe a backlog or product you inherited that was in worse shape than you expected. What did you do in the first month, and what did you deliberately choose not to do?
• Tell us about a time you had to say no to a stakeholder who outranked you. How did you handle it, and where did the relationship end up?
• How do you decide what not to do when everything is urgent and someone credible is asking for each of them?
• Describe a product decision you got wrong. How did you find out, and what changed in the way you work afterwards?

Please submit these answers in the application section titled 'Add your cover letter (optional)' on the website portal.

You & the application process

You can apply for the Product Owner – IT Service Management vacancy at Rabobank, until fulfilment.

• Questions about working at Rabobank and the process? Ashley Lumbantobing, IT Recruiter via ashley.lumbantobing@rabobank.nl
• If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule it.
• For the second-round interview, candidates will be asked to deliver a 10-minute presentation outlining a product they own (or have owned), the problem it solves, their role, key decisions taken, results achieved, and key learnings.
• Answers to frequently asked questions can be found at Rabobank rabobank.jobs/en/faq
• A reliability check is part of the procedure.
• We respect your privacy.

To be considered for this position, you must be located in the Netherlands and have the legal right to work in the Netherlands. We are unable to consider candidates requiring relocation from another country.

#LI-AL2