Master's Service Design Graduation Intern | Learning Journeys | Utrecht

Summary 

As a Master's Service Design Graduation Intern at Rabobank, you will learn how to manage an end-to-end service design project in practice. Within Wholesale & Rural in Utrecht, you will explore how current development initiatives support junior bankers in building the knowledge, skills, and confidence needed to grow their careers. Through human-centred research, you will investigate both the effectiveness of these learning experiences and the factors that influence junior bankers' motivation to continue their careers at Rabobank. 

You will translate insights into a relevant concept or design direction that helps strengthen professional development and long-term engagement. Particular attention will be given to how emerging technologies are reshaping learning and development, and how training approaches can evolve to prepare bankers for the future of work. 

This hybrid graduation internship offers flexible start and end dates, which can be agreed to suit your master's programme. The assignment centres on human-centred research and service design, with outcomes that directly support how Rabobank develops and retains talent in an increasingly technology-enabled banking environment. 

At a glance

• Research learning and development journeys across different career levels. 
• Use methods such as user research, journey mapping, service blueprinting, prototyping and user testing. 
• Deliver research insights and a service solution that can help improve how bankers learn and develop.  

What will you learn and do as a graduation intern? 

• Research the current learning and development journeys of bankers during their early career. 
• Identify user needs, barriers and opportunities related to expertise building, confidence and career progression. 
• Translate your findings into strategic design directions and a final concept or outcome. 
• Create journey maps or service blueprints to show how people, processes and technology connect. 
• Develop, prototype and test services, tools or experience concepts that support learning and performance.  

You will work on the end-to-end design process, from discovering user needs to presenting a meaningful outcome for end users.  

Skills, tools and areas of expertise 

• Human-centred design. 
• User research. 
• Journey mapping. 
• Service blueprinting. 
• Strategic design. 
• Prototyping and testing. 
• Stakeholder collaboration. 
• Learning and development journeys.  

Together we achieve more than alone 

We believe in the power of differences. By combining people's differences, we become an even better bank. We are curious about what you will bring to our team Wholesale & Rural. 

Within Wholesale & Rural, bankers help clients with complex financial decisions, sector developments and strategic transitions. You will work independently and collaborate with stakeholders to create relevant research insights and prototypes.  

Work on yourself & the world around you 

For us, your development and that of society go hand in hand. That is why we want to invest in you and work together to create a better world. We summarise this in one sentence: at Rabobank, you work on yourself and the world around you at the same time. 

Your development as an intern 

During your internship at Rabobank, your development is our priority and you will gain hands-on experience in a professional environment. 

Why everyone is welcome at Rabobank 

At Rabobank, we are working towards a culture where everyone feels welcome. We value our differences and use them to collaborate more effectively and make better decisions. By being open to different perspectives, we create an environment where colleagues feel heard. 

What do you bring? 

Must-haves: 

• You are in the final phase of a relevant master's degree, such as Strategic Product Design, Design for Interaction, Industrial Design or a similar degree. 
• You can complete your master's degree through this graduation internship. 
• You are enrolled at a Dutch university. 
• You are based in the Netherlands. 
• You are fluent in English. 
• You can work independently and take ownership of your project. 
• You can collaborate with stakeholders and multidisciplinary teams.  
• You can start your internship in January 2026. 

Nice-to-haves: 

• You are familiar with service design methods such as user research, journey mapping, service blueprinting, prototyping or testing. 
• You enjoy exploring complex organisational learning and development questions. 
• You can translate research findings into clear and practical design directions.  
• You have strong visualisation and storytelling skills. 

Frequently asked questions 

Is this role suitable if I have little work experience?

Yes. This is a graduation internship for a master's student. Relevant experience from your studies, projects, internships, part-time work or other activities can help you demonstrate your skills. 

What will I learn, do and develop?

You will learn how to complete an end-to-end service design project by researching user needs, translating your findings into design directions, prototypes or a final solution, and communicating with stakeholders. 

You can develop your skills in user research, journey mapping, service blueprinting, strategic design, prototyping, testing and stakeholder collaboration. 

What guidance will I receive?

You can count on guidance and collaboration with experienced colleagues.  

Can I work hybrid?

Yes. This hybrid internship is based at Rabobank’s Croeselaan office in Utrecht, with the option to work from home on non-team days. 

You and the application process 

• Contact Maaike van den Bosch, Corporate Recruiter, via Maaike.van.den.bosch@rabobank.nl. 
• Please apply with your motivational letter, CV and portfolio. Without these documents, we are unable to assess your application. 
• Interviews take place via Microsoft Teams or at our office in Utrecht. 
• If you are invited for an interview, Bo, our virtual assistant, will contact you by SMS and email to schedule the interview. 
• A reliability assessment is part of the procedure. 
• You can find answers to frequently asked questions here: Rabobank application FAQs. 
• We respect your privacy: