Major Incident Evaluation Lead

Improve organisational resilience by leading evaluation of priority1 crises and priority2 incidents, driving continuous improvement with structured analysis and stakeholder alignment.

You & your role

Lead the crisis evaluation and ensure that colleagues can effectively lead the evaluation of major incidents to strengthen the organization's resilience and learning capacity.

As a Major Incident Evaluation Lead (MIEL), you operate in a complex and dynamic environment where technology, risk and business meet. You guide multidisciplinary teams, facilitate evaluations, and translate insights into improvements that prevent recurrence and support better decision-making across the bank.

Examples from practice

• Analysing a priority1 crisis and guiding stakeholders to identify root causes and structural improvements.
• Facilitating multidisciplinary workshops with 10+ participants to evaluate incident impact and outcomes.
• Advising senior stakeholders in the Management Analysis and Agreement Report process to improve risk decisions.

Facts & figures

• 36 hours per week.
• Facilitating multidisciplinary workshops with 10+ participants across different seniority levels.
• Over 48,000 Rabobank colleagues worldwide.

Top 3 responsibilities

• Lead complex evaluations of priority1 crises and priority2 incidents, ensuring consistent, high-quality analysis and actionable outcomes across teams and stakeholders.
• Drive continuous improvement of evaluation processes, including quality assurance and development of methodologies such as root cause analysis frameworks.
• Act as trusted advisor to senior stakeholders, supporting decision-making processes and translating complex findings into clear, structured recommendations.

Drive structured evaluations to uncover root causes, align stakeholders, and ensure insights lead to sustainable improvement across the organisation.

Together we achieve more than alone

We believe in the power of differences. By combining people's differences, we become an even better bank. We're curious about what you'll bring to our team at Continuity & Security Resilience Analytics.

The team of Continuity & Security Resilience Analytics provides deep insights into continuity and security risks, supporting resilience across the organisation. Collaboration is our way of working; as one analytical team within Rabobank. We work closely with stakeholders across business, risk and technology to deliver impact.

Work on yourself & the world around you

For us, your development and that of society go hand in hand. That is why we want to invest in you and work together to create a better world. We summarise this in one sentence: "at Rabobank, you work on yourself and the world around you simultaneously."

This is reflected in your personal development budget, our hybrid work environment, and a good work-life balance. You can also work on banking matters for our personal and business clients, as well as on social issues like the food and energy transitions.

Why everyone is welcome at Rabobank

At Rabobank, we are working toward a culture where everyone feels welcome. We value our differences and use them to collaborate more effectively and make better decisions. We do this step by step, paying attention to what is going well and to the areas where we can continue to improve. By being open to different

perspectives, we are creating an environment where colleagues feel heard. That helps us build an organisation where people enjoy working and where we truly understand and serve our customers.

You & your talent

• University master’s degree in Computer Science, Business Administration, or related field.
• 5+ years’ experience in incident evaluation, risk management, or organisational resilience roles.
• 3+ years’ experience facilitating multidisciplinary workshops (10+ participants) using root cause analysis methods (e.g. Bowtie, 5xWhy).
• Strong stakeholder management and organisational awareness.
• Excellent communication and executive storytelling skills.
• High emotional intelligence and resilience under pressure.
• Strong risk and regulatory awareness.
• A professional presence and the ability to visibly demonstrate leadership and direction.
• Fluency in English (spoken and written); basic Dutch is a plus.

You & the application process

• If you are invited for an interview. Bo, our virtual assistent, will contact you via SMS and email to schedule the interviews.
• You can find answers to frequently asked questions at rabobank.jobs/en/faq/
• Assessments can be part of the application process.
• A reliability assessment is apart of the procedure.
• We respect your privacy.