Senior Officer- Lending and Agency, Global Service Centre Asia Pacific

About Us

Rabobank is the world’s leading specialist in food & agribusiness banking.  One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.  Our commitment to our employees & clients is at the heart of everything we do.

About the role:

Rabobank’s Global Service Centre, Asia Pacific, based in Sydney, provides operational support to Wholesale & Treasury businesses & their clients across the Asia Pacific region. The Lending and Agency team within Corporate Banking Services performs all aspects of loan processing, reconciliation, fees, settlement and confirmations processes.

As Senior Officer, you will support corporate cash management, providing domestic & cross-border payments services across Asia, ensuring accuracy, timeliness, & regulatory compliance,  You will bring a strong eye for detail, knowledge of regional payment products, & a service‑driven mindset.

The team works Monday to Friday from 12:30pm to 9pm so you must be willing & able to work hours these hours to support the Asia time zone.  As we have a hybrid work environment, you will work a mix of days in the office & days from home.

Top Role Responsibilities & Accountabilities:

• Manage end‑to‑end transactions, proactively handling risks, issues, and disruptions.
• Deliver accurate, timely settlements that meet or exceed SLAs.
• Act as a subject matter expert for complex issues, investigations, and escalations.
• Serve as a key contact for wholesale and corporate clients, resolving complex queries.
• Support Relationship Managers and stakeholders with expert advice on lending, payments, and operations.
• Prepare and validate reports, ensuring accuracy, completeness, and compliance.
• Investigate and resolve transaction, system, and reconciliation issues, identifying root causes.
• Ensure compliance with internal policies, controls, and regulatory requirements.
• Identify and drive process improvements, automation, and better client experience.
• Support system testing, upgrades, and regulatory changes.
• Mentor junior team members and contribute to a high‑performing team culture.

To Be Successful, you will have:

• 5+ years’ experience in an operations role within Corporate,  Wholesale or Institutional Banking
• Knowledge of Regional (Asia) markets, systems and regulations is an advantage.
• Strong understanding of Lending Operations with workflow management
• Hands-on knowledge of settlements and payments systems (SWIFT, RTGS, FPS, CNAPS, Direct Entry)
• Excellent attention to detail & an ability to work to a high level of accuracy
• Strong communication & stakeholder management skills
• Ability to prioritise, manage pressure, & meet strict deadlines
• Client-focused mindset with a proactive, problem-solving approach
• Continuous improvement mindset, with an interest in automation & digital change.
• Mandarin or Cantonese language skills preferred
• Willingness & ability to work 12:30pm - 9pm Monday to Friday (mix of in office & at home)

What we're proud to offer you:

Wellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough!  At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all.  Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work.   We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.