Business Control Specialist (Technical Controls & Middle Office Service (North America))

Job Description – Business Control & Insights

Job Title – Business Control Specialist (Technical Controls & Middle Office Service (North America))

Reports to – Business Control & Insights Manager

Location – Rabobank Dublin

Hours of Work:  Hybrid Working - 8am to 4pm or 9am to 5pm

(This role may require occasional later working hours to support North America during month‑end activities)

Right to Work in Ireland – All candidates must have the Right to Work in Ireland and be an EU Citizen or holder of a Stamp 4 Visa

Role Description:

We are looking for a Business Control Specialist - Operational Data Insights to join the CBS Business Control & Insights team (BC&I). BC&I is a centralised operational control and insight function supporting consistent control execution, operational stability, and visibility of performance, risk and recurring issues across North America and Europe, Africa & Asia.

Purpose of the role:

To provide senior technical control expertise for North America loan, fee & agency servicing, ensuring complex issues, reconciliations, data integrity concerns and stakeholder queries are investigated, explained and resolved in a controlled way. This is not a narrow reconciliations role. Reconciliations are part of the control base, but the senior value is in technical issue resolution, stakeholder support, root cause analysis and control integrity.

As operations become more digital and automated, this role will help ensure speed and efficiency do not weaken control, data quality, auditability or human accountability. The successful candidate must work independently, engage stakeholders directly, challenge outputs, and drive actions through to resolution.

Success in this role means BC&I can see issues earlier, explain trends clearly, and use data to drive better control decisions.

Main tasks of the role:

In this role, you will:

• Act as a senior control specialist for North America loan, fee & agency servicing
• Investigate complex reconciliation issues, data discrepancies, breaks and control failures
• Explain what happened, why it happened, the impact, and required action
• Provide clear recommendations and follow-through for stakeholder queries and control issues
• Execute and oversee key control activities, including cash, Nostro and suspense reconciliations
• Monitor operational activity to identify errors, exceptions, unusual patterns and control risks
• Support North America month-end and time-sensitive control activity where required
• Track issues with responsible teams and support timely remediation. Identify recurring process, data, system or control weaknesses
• Perform data quality checks across systems and reports
• Assess upstream and downstream impacts of process, data or system issues
• Identify control gaps, handoff issues, segregation of duties concerns and simplification opportunities
• Review automated or system-generated outputs where they impact reconciliations, data integrity or control conclusions
• Ensure client, confidential and control-related data is handled in line with approved tools, data policy and confidentiality requirements
• Support documentation, knowledge sharing, training and control discipline

Technical requirements of the role:

• Degree in Business, Finance, Economics, Data/Analytics, or equivalent practical experience
• 5+ years in operations, controls, finance, or data‑driven roles (banking/fintech helpful but not essential)
• Strong analytical skills with solid Excel capability; exposure to Power BI or SQL is a plus
• Experience with reconciliations, investigations, or exception handling (cash, Nostro/Suspense, data quality)
• Proven accuracy, ownership, and ability to work across teams (Operations, Risk, Tech, Business Change Management)
• Strong communication, stakeholder management, ownership and attention to detail
• Comfortable supporting team adoption of digital, automated and AI-enabled ways of working
• Strong professional proficiency in English is required to perform reporting, documentation, and communication responsibilities

Our People & Recruitment Commitment :

At Rabobank, our people are at the heart of everything we do. We offer the opportunity to work with purpose, grow a career without limits and be part of a supportive, collaborative team
All vacancies are managed directly by our internal Recruitment Team/HR Team

Unsolicited CVs or speculative contact from unapproved agencies are not accepted, and no fees will be payable.

Equity, Inclusion & Accessibility:

We are an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, disability, age, sexual orientation, religion, family status or any other protected characteristic. We are committed to providing reasonable adjustments throughout the recruitment process to support all candidates. If you need any assistance or reasonable accommodation please reach put to our Recruitment/HR Team before an interview. This information will be treated confidentially and will only be used to arrange your requested support.

Encouraging All Talent to Apply :

We understand that the confidence gap or reasonable accommodations can discourage great people from applying. Even if you don’t meet every requirement, we encourage you to express your interest — your skills, experience and potential are what matter.

Compliance & Transparency:

All recruitment materials are designed to meet or exceed legal and regulatory requirements, including the Irish Equality Acts 1998 – 2015 and the EU Pay Transparency Directive 2023 - 2026, ensuring fairness, transparency and equal access for every applicant.