Senior Tech Lead Consumer Interaction

Are you ready to make a real impact in an environment undergoing major transformation? Do you lead with vision, delivery-focus, and courage - while keeping people at the heart of everything you do? Can you translate complex challenges into clear, actionable plans and connect people and ideas to drive meaningful change? We’re looking for a Senior Tech Lead who is a people-focused, consumer-oriented collaborator - someone who inspires others, creates impact, and leads with integrity and drive.

Tech4Engineering Consumer Interaction

The Consumer Interaction area plays a pivotal role within this ecosystem by simplifying the end-to-end engineering journey. By bringing engineering insights to the forefront, translating them into seamless experiences, and driving adoption of standardized services, the area ensures solutions are easy to discover, use, and continuously improve. It enables engineers, squads and related roles to start strong, work efficiently, and deliver impact from day one - contributing to a more predictable, scalable, and value-driven IT organization.

You & your role

As a Senior Tech Lead within Tech4Engineering, you combine strategic and operational leadership with strong technical expertise. You work closely with stakeholders, the Area Lead, and Business Architect to set priorities, shape the roadmap, and ensure successful delivery in line with Rabobank’s strategic goals. Within the area triangle, you act as the primary IT delivery expert.

As a member of the Tech4Engineering Management Team, you contribute to shaping and further developing the IT strategy. With your broad expertise in software development, security, performance, and agile ways of working, you provide direction on key technological decisions. You understand the risk and compliance requirements of a bank and actively follow developments and trends in IT to continuously improve the services and solutions Tech4Engineering provides.

Examples for practices

• Define and execute the IT delivery strategy for the Consumer Interaction area.
• Drive operational transformation and innovation, improve the area’s service portfolio including discovery, design, marketing, team performance insight, work item management, and strategic portfolio management capabilities to boost delivery efficiency and quality.
• Advance the Simplified@Scale and DevOps maturity in the area, embedding it seamlessly into daily operations and aligning it with work item management to foster continuous improvement and engineering excellence.
• Lead the transition to empowered, high-performing teams with strong technical and soft skill capabilities by continuous upskilling, reskilling and learning.
• Create balanced onshore and offshore teams, actively manage vendors and partners, including contract negotiations, joint development efforts and on-site visits.

Facts & figures

• 40 hours per week
• At Tech4Engineering, we're on a mission to empower over 8,000 engineers worldwide by delivering integrated, high-quality IT services.
• 9.5 million customers worldwide

Top responsibilities

• Co-create and implement a compelling IT vision for the Tech4Engineering tribe in close collaboration with the Consumer Interaction management triangle and other senior tech leads.
• Able to navigate complex stakeholder landscapes, demonstrate strong political sensitivity and engagement across all levels.
• Proactively manage IT risks, uphold security standards, and maintain demonstrable control within the IT framework.
• Act as stand by manager once per quarter to support business continuity and 24x7 service delivery.
• Serve as hierarchical manager for approximately 6 squads, totaling around 40 colleagues including Scrum Masters, Solution Architects, Business Analysts, and DevOps Engineers, fostering skill development and craftsmanship.
• Oversee budgets, optimize service deployment and maintenance efficiency.

Together we achieve more than alone

We believe in the power of differences. It is precisely by combining people's differences that we become an even better bank. We are curious about what you add to our team of Management Team (MT) of Tech4Engineering.

Work on yourself and the world around you at the same time

For us, your development and that of society go hand in hand. That’s why we want to invest in you and work together for a better world. We summarise this in one sentence: ‘At Rabobank, you work on yourself and the world around you at the same time. You’ll see this reflected in your personal development budget, our hybrid working environment, and a healthy balance between work and home. You can work on banking services for our private and business customers, as well as societal issues such as food and energy transitions.

Why everyone is welcome at Rabobank

At Rabobank, we believe we become stronger through people who complement each other. By embracing our differences, we bring out the best in one another. We seek diversity in areas such as knowledge, skills, and experience, but also in gender, background, and culture. Across every department, we strive for variety and the freedom to be yourself – whoever you are. That’s what diversity and inclusion at Rabobank is all about

You & your talent

You are a self-starter with intrinsic motivation and a strong sense of ownership. You have experience in hiring the right people and work directly with squads to deliver solutions that make a positive impact for Rabobank’s IT ecosystem.

Qualifications

• Academic level of thinking and working, with 10+ years of experience in senior leadership roles within complex IT environments.
• Strong strategic and entrepreneurial mindset, with the ability to balance business objectives, risks, and stakeholder interests while constructively challenging and influencing at all organizational levels.
• Proven experience leading and developing large teams (±40 employees), driving behavioral change, talent growth, and high-performing DevOps organizations.
• Extensive knowledge of Agile and DevOps ways of working, including work item management, portfolio management, service design, consumer success enablement, and scaling models such as Simplified@Scale.
• Strong affinity with software engineering and operations, including offshore/nearshore collaboration, combined with business-level proficiency in Dutch and English. Experience in financial services or other regulated industries is a plus.

Competencies

• People-focused and inspiring leader with strong coaching skills, clear communication, and the ability to develop individuals and teams.
• Results-driven and decisive professional who takes ownership, delivers on commitments, and remains resilient under pressure and during disruptions.
• Strong analytical and conceptual thinker, able to quickly create clarity, simplify complex challenges, and translate strategy into practical solutions.
• Collaborative team player with excellent stakeholder management skills, capable of mobilizing the right expertise to support informed decision-making and execution.
• Agile learner with a growth mindset, customer-focused approach, and a proven ability to adapt, develop, and lead in dynamic environments

You & the application process

You can apply for the Senior Tech Lead Consumer Interaction vacancy at Rabobank, until fulfilment.

• Questions about working at Rabobank and the process? Ashley Lumbantobing, IT Recruiter via ashley.lumbantobing@rabobank.nl
• If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule it.
• Answers to frequently asked questions can be found at Rabobank rabobank.jobs/en/faq
• A reliability check is part of the procedure.
• We respect your privacy.

To be considered for this position, you must be located in the Netherlands and have the legal right to work in the Netherlands. We are unable to consider candidates requiring relocation from another country.

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