Senior Banking Payments Specialist

A bit about us

Rabobank is the world’s leading specialist in food & agribusiness banking.  One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.  Our commitment to our employees & clients is at the heart of everything we do

About the role

Payments within COO Domain’s Operations Australia delivers critical payment services for Country Banking & Rabobank Online Savings. The team is responsible for deposit product maintenance, account closures, payment investigations & client refunds.  The team works closely with client-facing teams without direct client interaction.

We are looking for a Senior Banking Payments Specialist to join our Sydney Payments team & play a key role as 2IC to the Manager, Banking Operations - Payments.

This is more than a hands-on payments role.  You will be a trusted point of contact for the team, providing technical guidance, coaching & support on complex operational matters.  You will help keep workflows running smoothly, manage escalations, improve procedures & build capability across the team.

You will also have the opportunity to contribute to broader risk, project & continuous improvement initiatives, identifying issues early & finding smarter ways of working.

During peak periods, you’ll step in to support domestic payments processing. However, your primary focus will be helping the team to deliver effectively, sharing your expertise & lifting operational performance.

This is an excellent opportunity for a banking operations or payments professional ready to take the next step into operational leadership.

Top Role Accountabilities:

• Act as 2IC to the Manager, providing day-to-day operational leadership, workflow oversight, coaching, guidance & support
• Build team capability through coaching, training, knowledge sharing & quality reviews
• Act as a senior subject matter expert for payments operations, investigations & transaction services, providing guidance on complex matters & escalations
• Process & authorise transactions in accordance with policy & regulatory requirements during peak periods
• Support process improvement, procedure reviews & continuous improvement initiatives
• Ensure compliance with internal policies, regulatory obligations & industry standards
• Build strong stakeholder relationships & contribute to system testing, process change & operational resilience initiatives

To be successful you will have:

• 3 - 5 years' experience in domestic payments, transactional banking or banking operations
• Knowledge of banking products, including lending, deposits & payment services
• An understanding of regulatory requirements including AML/CTF, FATCA & the Banking Code of Practice
• Excellent communication & stakeholder management skills
• Strong analytical & problem-solving skills with exceptional attention to detail
• The ability to manage competing priorities in a fast-paced environment
• A proactive, continuous improvement mindset
• Experience coaching, guiding & supporting others
• Strong Microsoft Office skills
• Lean Six Sigma White Belt certification (or willingness to obtain) highly regarded

What we’re proud to offer you:

• Hybrid working: A mix of work in our newly refurbished CBD office & at home
• Wellbeing leave: Extra days to support your health & work-life balance
• Education Assistance Program to support your growth
• Parental leave: Up to 14 weeks’ paid leave to support you & your family
• Additional leave options: Earn an extra week of annual leave & purchase up to two more
• Insurance cover: Employer-funded Death, TPD & Income Protection
• Workplace giving: Matched donations through our community giving program
• Other extras:  Annual wardrobe or equipment allowance, flu shot, gym passport discount, health insurance discounts & mor

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all.  Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work.   We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you