Senior Banking Operations Specialist – Account Servicing

A bit about us

Rabobank is the world’s leading specialist in food & agribusiness banking.  One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.  Our commitment to our employees & clients is at the heart of everything we do

About the role

Accounts Servicing within COO Domains Operations Australia business, is responsible for client facility setup, maintenance & account servicing activities such as limits, loan increases, margins, customer authority changes etc across Rabobank Australia.

We have an exciting opportunity for a Senior Specialist - Account Servicing Operations to join our Sydney team. Reporting to the Manager, Banking Operations - Account Servicing, you’ll act as the team’s second-in-charge, providing day-to-day coaching, guidance & operational expertise while supporting the delivery of high-quality account servicing activities.

This is an excellent opportunity for a banking operations professional who enjoys solving complex issues, supporting others & driving continuous improvement & identifying opportunities to continuously improve the way we work.

Top Role Accountabilities:

• Act as the key escalation point & subject matter expert for complex account servicing matters
• Support the Team Manager with day-to-day operations, workforce planning & workflow management
• Monitor team performance, reporting, service levels & operational outcomes
• Coach, mentor & develop team members to build capability & drive high performance
• Identify & implement process improvements to enhance efficiency, controls & customer outcomes
• Support risk & compliance activities, including incident management, control reviews & regulatory obligations
• Partner with stakeholders across Operations, Front Office, Risk, Compliance & Technology to deliver outstanding service

To be successful you will have:

• 5+ years’ experience across customer operations, account servicing or payments processing
• A strong understanding of banking operations, processes & customer servicing
• Knowledge of the Code of Banking Practice, AML, FATCA & other relevant Australian regulatory requirements
• A proven ability to coach & positively influence others in a fast-paced environment
• Strong stakeholder management & problem-solving skills, with the ability to navigate competing priorities
• Excellent written, verbal & interpersonal communication skills
• Strong analytical skills, with the ability to interpret operational data, identify trends & turn insights into action
• A continuous improvement mindset & a passion for delivering operational excellence & great customer outcomes

What we’re proud to offer you:

• Hybrid working: A mix of work in our newly refurbished CBD office & at home
• Wellbeing leave: Extra days to support your health & work-life balance
• Education Assistance Program to support your growth
• Parental leave: Up to 14 weeks’ paid leave to support you & your family
• Additional leave options: Earn an extra week of annual leave & purchase up to two more
• Insurance cover: Employer-funded Death, TPD & Income Protection
• Workplace giving: Matched donations through our community giving program
• Other extras:  Annual wardrobe or equipment allowance, flu shot, gym passport discount, health insurance discounts & more

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all.  Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work.   We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.