KYC Analyst – Business Support

At Rabobank, our commitment to our employees and clients is at the heart of everything we do.

As the world’s leading specialist in food and agribusiness banking, one of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients

Our culture is unique, because every day our people work knowing that we are all playing our part in supporting our farmers to feed the world. We strive to create an open, balanced, and flexible workplace where people feel that they belong, can be open and honest and are supported…we are focused on growing each other.

About the role:

The purpose of the Country Banking KYC Analyst is to efficiently and competently to handle first line responsibilities in the completion, review, maintenance, and administration of the various County Banking Business Support activities.

Key Responsibilities and Accountabilities:  

• Perform ongoing KYC assessment for Country Banking clients
• The analyst will also work closely with the Financial Economic Crime Operations team to ensure an effective handover for the ‘risk assessment’ component.
• Outreach (via call and emails) to the Country Banking Australia clients for KYC requirements
• Complete client maintenance for the CDD clients.
• Assist Country Banking front line staff in completing CDD requirements by providing trainings and regular coaching.
• Navigate through different systems for CDD reviews, regularly update the SharePoint and other reporting systems as directed.
• Support the respective businesses in managing their risk by ensuring alignment to a standardised approach to customer due diligence processes
• Collaborate with Financial Crime Compliance Operations, Financial Crime Compliance, Risk & Compliance to ensure optimal outcomes with a specific focus in CDD & AML/CTF
• Other duties as directed
• The role will also be required to support other teams as needed throughout the end-to-end process, alongside other business support activities as needed.

To be successful you will have:

• Strong Customer Due Diligence experience in the financial industry, specifically KYC & Financial Crime Operations.
• A general understanding of AML/CTF legislation, Code of Banking Practice & FATCA
• A minimum 1 year contact centre experience and customer-service oriented with excellent communication & interpersonal skills
• Excellent written and verbal communication skills
• Experience in working across multiple activities in a fast paced, dynamic, & collaborative environment
• Service experience gained within banking and / or business or corporate banking as an Analyst or similar (Agri experience preferred but not essential)
• High level of accuracy and attention to detail

What we are proud to offer you:

Wellbeing leave. These 2 extra leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives.

Education Assistance Program. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.

Parental Leave that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave.

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance.

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

Our Values

Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, “Client Driven”, “Responsible”, “Professional” and “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

Rabobank is not accepting submissions from recruitment agencies for this role.

You must hold valid work rights to be considered for this role.