Senior IT Operations Analyst - Monitoring Specialist

Our Organization: 

Rabo Diversified Services LLC ("RDS") is part of Rabobank, a global financial services leader providing wholesale, rural and retail banking services in more than 40 countries worldwide. Founded by Dutch farmers over a century ago, Rabobank remains true to our core mission: to create value for our customers, our employees, and the local communities where we do business. Rabobank today is one of the world’s largest banks with over $650 billion in assets. In North America, Rabobank is a premier financial institution providing services across the food and agriculture value chain. RDS’s support functions champion over 1,300 employees throughout Rabo AgriFinance and Rabobank North America Wholesale, companion Rabobank subsidiaries.  

Job Overview/Purpose: 

This position will be responsible for datacenter operations, capacity and performance monitoring, supporting implementations, processing and monitoring backups and processing and monitoring nightly batch processing.  In addition they will be required to deliver 24*7 technical support for datacenter operations.

The IT Operations Center Senior Analyst is the local Subject Matter Expert (SME) of their technology discipline and as such will be the escalation point for complex user issues captured by the service desk and IT Support technicians.  Holders of this position must be capable of exercising discretion and independent judgement, specifically including analyzing problems, weighing alternative approaches and recommending solutions. 

Key Responsibilities and Accountabilities: 

  • Mentor and guide the IT Operations Center Analysts.
  • The IT Operations Center Senior Analyst is responsible for translating functionality requests made by business leaders and Sr. Management into technology solutions supportable by the rest of IT.
  • The IT Operations Center Senior Analyst is also expected to make recommendations for system modification in order to reduce user problems and optimize performance.
  • This position will be responsible for technical deliverables related to datacenter operations and liaison with Developers, Application Support, Infrastructure and Security.
  • This position will also routinely interact with equipment vendors and service providers to stay abreast of technologies as well as meeting with System Architects of the larger Rabobank Group to represents local and regional concerns to the larger organization.
  • This position has responsibility to assess, make analytical decisions, and develop implementation/upgrade roadmap for the specific technology functional domain, in accordance with global and local initiatives.
  • The IT Operations Center Senior Analyst will be responsible for monitoring of data center operations, backups and nightly batch process and reporting on and addressing issues that occur.
  • Must have the ability to quickly identify cause of technical problems and provide resolution. Expert in identified technical domain, providing a point of escalation to the IT Service Desk.
  • Must have the ability to provide technical support over the phone; professional phone skills and demeanor required.
  • Manage technical domain(s) enabling supportability and upgrade path. Engineer technical solutions in accordance with defined global and local architectures, policies and standards that satisfy business, regulatory, and internal technical drivers.
  • Develop and document local policies and standards that underpin defined architectures. Contribute and affect the evolution of global architecture, policies and standards in defined technical area to accommodate local and regional needs.
  • Develop clear and concise documentation for end users and support teams
  • Ability to manage multiple projects simultaneously. Manage projects, within technical domain, from start to finish, coordinating the entire project life-cycle, team and end-user involvement and impact.
  • Ability to lead problem resolution identifying gaps in documentation and providing clarified documentation for frontline technical staff.
  • Rotational on-call responsibility
  • Some travel will be required.
  • Demonstrates ability to grasp and use new technology concepts. 
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Ability to communicate clearly verbally and in writing.
  • Must be familiar with and comply with laws, regulations and internal policies and procedures that are applicable to required job duties.
  • Ability to work in a “team” environment

Risk

  • Complete all mandatory training
  • Comply with code of conduct and Bank policies/ procedures
  • Actively identify incidents outside of established policies and procedures and report to management immediately
  • Must be familiar with and comply with laws, regulations and internal policies and procedures that are applicable to required job duties.
  • Understands and complies with all RAF and Rabobank anti-money laundering, compliance, and all other applicable laws.

Culture and Values

  • Actively and consistently demonstrate the Eight RAF Cultural Practices

Job Skills and Knowledge: 

Essential:

  • Strong experience using monitoring tools like Solarwinds or SCCM.
  • Strong experience scheduling and managing backups.
  • Experience with BMC Control-M job scheduling and Workload automation software or equivalent experience.
  • Intermediate knowledge of Windows Server
  • Basic knowledge of MS Office.
  • Basic understanding of Active Directory.
  • Basic understanding of Windows networking and telecommunications, to include SMTP, TCP/IP, DNS, and VPN
  • General knowledge of Computer hardware, software and peripherals.
  • General understanding of the procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals.
  • General knowledge of techniques for explaining technical concepts and procedures to non-technical users.
  • Maintains current knowledge of hardware, software and network technology and recommends modifications as necessary
  • Ability to solve complex problems and deal with a variety of situations where only limited standards may exist and critical thinking is needed for effective resolutions.

Desirable:

  • Experience with PowerShell.
  • Experience with Linux.
  • Experience with BMC Control-M Job Scheduling and Workload Automation tool.
  • Experience with Netbackup

Qualifications: 

Essential:

  • BS in computer science, information technology, or a related field; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
  • 5-7 years of experience in Information Technology and Datacenter Operations
  • Must have experience mentoring and training members of the team

Desirable:

  • Advanced degree a Plus

We Offer: 

With healthcare and insurance costs on the rise, Rabo Diversified Services employees enjoy a first-class benefits package, featuring a selection of medical coverage and investment options to meet your personal needs. Our benefits program includes:  

  • Medical 
  • Dental 
  • Vision 
  • Health care spending account 
  • Dependent care spending account 
  • Basic life insurance plus AD&D insurance 
  • Optional life insurance 
  • Short-term disability 
  • Long-term disability 
  • 401(k) program 
  • Health and wellness seminars 
  • Tuition reimbursement  

Rabo provides equal opportunity in employment to all employees and applicants and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other basis protected by applicable law.  Rabo also prohibits harassment of any individuals on any of the bases listed above.

Consistent with this policy, Rabo embraces diversity and welcomes employees and applicants of all backgrounds.  Our goal is to create an environment that is inclusive, drawing upon the strengths of the diversity of our workforce to exceed the expectations of our clients and customers.

Senior IT Operations Analyst - Monitoring Specialist

Type contract Fulltime
Vakgebied IT
Werkervaring Meer dan 5 jaar
Locatie Chesterfield (Verenigde Staten)
Referentienummer JR_00058250
Publicatiedatum 14 januari 2022

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