Pega Business Systems Analyst
Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do
About the role
The Technical Business Analyst works closely together with business stakeholders and the ITS System team to ensure that systems meet customer servicing strategy and requirements. The role requires a mix of business analysis and application support skills, covering all aspects of the system lifecycle as well as the selection of appropriate applications and platforms to facilitate the business needs.
Work with the business to gather their business requirements for all areas of the Bank ensuring consistent and efficient requirements that can be translated into functional specifications reflecting the user’s needs and fit for purpose for the application/processes.
Facilitate workshops and solution review sessions with business stakeholders, and manage feedback loop;
Translate business requirements into functional requirements, and produce all necessary documentation for the delivery of the change, to ensure developers create effective solutions;
Develop and re-engineer procedures and processes as required in support of continuous process improvement using methodologies such as as six sigma;
Provide day-to-day business analyst skills to the business as required, investigating issues, providing information, solving problems;
Manage interactions with key stakeholders, particularly related to systems within the team or changes which the role holder is responsible for;
Manage vendors and other third parties involved in the delivery of project components. Assist developers to investigate and find solution to issues. Ensure solutions are built to specifications and to a high standard; and
Work with the Test Team to ensure suitable test cases are developed. Assist the Test Team and users with testing of changes to systems, and management of defects and reporting as required.
Ensure that operational risks, audit points and compliance requirements that arise are adequately identified, assessed and mitigated; and
Ensure that Business Continuity Requirements are met.
Delivery of excellent customer service to all internal and external clients across RANZG;
Incorporate customer service improvements to systems;
Ability to understand business needs and develop appropriate systems solutions; and
Management of systems implementation through SDLC or agile methodologies for CRM/Digital systems;
Support the end-users in documenting BAU procedures that relate to the specific delivery (applications/processes); and
Take responsibility for managing the embedding of any systems changes affecting key stakeholders.
To be successful in the role, you will have:
Proven experience in systems analysis, support and/or testing, system changes
A PEGA certification
A strong customer focus and service orientation
Excellent written and verbal communication skills, competency using document management tooling
Experience in delivering training to business, testers and users
Our Values, Vision and Mission
Rabobank Australia fully embraces inclusion and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here. We are committed to our values; we are client focussed, action oriented, purposeful and courageous in our work. We are professional and considerate and bring out the best in each other and are committed to keep learning. We have an open culture, where you can be yourself and be valued for who you are.
What we're proud to offer you:
Rabo@Anywhere is the hybrid way of working at Rabobank. It aims to provide an approach to work that empowers our employees to benefit from working remotely, or from a Rabobank office/branch when it makes sense to do so.
Two wellness days a year
Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.
An inclusive Parental Leave policy that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave)
We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave. With an option to also purchase another 2 weeks Annual Leave.
Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, Temporary & Permanent Disability (TPD) and Income Protection Insurance.
As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.
Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation.
Rabobank is not accepting submissions from recruitment agencies for this role.
Only Australian citizens or permanent residents will be considered.