PA to GM Dublin and Administrator to Corporate Banking Team

This role is responsible for providing efficient and proactive administrative, secretarial and/or clerical support to the General Manager Dublin and the Corporate Banking team, with limited direction. This role will take the lead in all communications matters, in conjunction with HR and with guidance from the General Manager.

In performing the role, an individual is expected to achieve the business and personal goals articulated and discussed through annual appraisal and on an ongoing basis, consistent with the key strategic and business aims and the overall Bank strategy.

Key Responsibilities and Accountabilities

  • Provide a professional and positive profile for the GM office and act as the primary point of contact for all internal and external counterparties/clients on behalf of the GM and the Corporate Banking team
  • Ensure professional documentation, reports and presentations are prepared through the effective use of Microsoft Office (Word, PowerPoint etc.) and other relevant software
  • Proactively drive all aspects of communication, both internal and external, for the GM and Corporate Banking team, ensuring it meets the Bank’s brand requirements
  • Diary management e.g. scheduling of internal and external meetings, lunches, conference calls, video conference calls, interviews and greeting visitors
  • Organise and provide administrative for a wide variety of meetings, including circulation of appropriate documentation and minute taking 
  • Organise and co-ordinate travel arrangements for the GM and other team members
  • Arranging hospitality off-sites and conferences as required with limited supervision
  • Handling of mail and telephone calls, including liaison with clients
  • All administration, processing and checking of expenses
  • Maintenance of leave and absence records for GM’s direct reports
  • Maintaining filing and documentation systems
  • Other senior secretarial and administrative duties as required
  • Manage competing work priorities daily to ensure a high quality of output

By definition, this role will require the individual to have a flexible attitude as business requirements and priorities change. Moreover, the individual may be required from time to time to perform relevant duties outside the scope of this job description.

As this role directly supports management, the individual will be often be required to work on confidential matters. At all times the individual will be expected to maintain the highest level of integrity and discretion, especially when working on issue of a sensitive nature.

 Professional/ Managerial Autonomy

The job holder is able to take independent decisions regarding complex travel and diary arrangements and other tasks as delegated by their Line Manager.

Key Relationships

  • Management Teams of own and other departments (Locally and Globally)
  • Other Assistants, Business Managers and members of the relevant business
  • Human Resources
  • Compliance
  • Legal
  • Internal Audit
  • Facilities
  • Finance & Control
  • ITOPs
  • External suppliers
  • Travel/Car companies
  • Hospitality companies

Key Performance Indicators

  • Timely response to requests
  • Proactive and accurate organization of diary, complex travel and meeting arrangements
  • Accurate preparation of business reports
  • Successful organisation of hospitality and off-sites
  • Timely and accurate submissions of expense claims
  • Accurate maintenance of records
  • Evidential feedback from stakeholders/managers of successful achievement of above responsibilities and objectives set, as well as performance
  • Compliance with Bank policy

Business Knowledge/ Technical Skills

  • Substantial previous experience providing support in a similar Assistant role in a commercial environment
  • Previous experience organising hospitality
  • Analytical and numerate
  • Ability to prioritise in a busy environment, multitask, work to tight deadlines and to manage the expectations of others
  • Ability to deal with high volumes of work whilst maintaining accuracy and attention to detail
  • Excellent communication skills
  • Proficient in Microsoft Word, PowerPoint and Excel

Systems Knowledge/ Skills

Good working knowledge of and ability to use Microsoft Office products including Word, Excel, PowerPoint, Outlook, Visio and SharePoint.  Keen to develop new skills.

Personal Attributes

  • A commitment to achieving the highest standards of performance
  • Discretion and integrity in dealing with confidential information and sensitive data
  • A professional approach to representing Executives and Bank internally and externally
  • Credibility and presence with colleagues
  • Openness, honesty and trustworthiness in dealing with colleagues
  • Ability to anticipate needs, take ownership of tasks and proactively take the initiative for new tasks
  • A solution based approach to problems, able to see the bigger picture and think through alternative options
  • A positive, confident, flexible approach and willingness to assist others


  • Excellent customer focus; we are client driven and action oriented – I go the extra mile for my clients
  • Meaningful co-operative; we are purposeful and courageous – I dare to make a difference for the world
  • Rock-solid bank; we are professional and considerate – I am doing the right thing exceptionally well
  • Empowered employees; we bring out the best in each other and keep learning – I make you better

PA to GM Dublin and Administrator to Corporate Banking Team

Type contract Fulltime
Land Ierland
Locatie Dublin
Referentienummer JR_00011699
Publicatiedatum 17 september 2019
Reageren tot 20 september 2019


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