Authorisation/Sign-Off Levels:
Quantitative Information:
• Nil

Policy and Decision-Making Freedom:
• The Head of Relationship Management/Deputy Regional Manager is responsible for assisting the Regional Manager in monitoring and achieving results in relation to the following key financial measures:
• Revenue
• NPAT
• RAROC
• ROIC
• Cost-Income Ratio

Key Relationships:

Internal
Key Business Stakeholders including:
• RANZG Executive
• Credit
• Asset Quality Management
• Human Resources
• Markets
• Marketing
External
• Clients (Current & Prospective)
• Agri Professionals
• Industry Groups

Key Performance Indicators (KPIs):
Enhancers:
• Customer engagement (as measured by the NPS – Net Promoter Score)
• Revenue Growth (growth in Assets & Liabilities, Client Margins, Sweet Spot Clients etc.)
• Improving Credit Quality
• Marketing/Prospects – ensuring service levels are achieved throughout the Region
• Maintenance of MAPS database – ensuring that this is up to date and the conversion of prospects to clients is achieved
Detractors:
• Customer complaints
• Regrettable loss of clients