CRM Operations Engineer

Imagine
You work in a challenging and international environment to enable the bank in providing relevant financial services to our clients, so that the world is fed. You are a Dynamics CRM/365 Ops engineer and part of a T-shaped DevOps team that realizes the bank’s digital ambitions within the wholesale domain, while closely collaborate with business and IT stakeholders.

The Wholesale & International domain within IT Systems supports the wholesale bank across the globe. The delivery cluster Wholesale Client delivers and supports global business systems, including process automation in the areas of CRM, Client Onboarding, Client Data Management, Document- and Case Management. The delivery cluster has global responsibility and services over 20+ locations divided in multiple regions. The delivery unit is working closely with strategic programs within other domains to realize the bank’s digital transformation.

 

Making a difference
You can be a key success factor in meeting those ambitions within the CRM area. ClientLink (a customized version of Microsoft Dynamics CRM) is the global client servicing tool and a client knowledge base that enables users to share accurate client insights worldwide. The solution connects users across the world by providing a complete view of the client and supports the marketing, sales and service processes in the front-office. Subsequently it also contributes to the worldwide connectivity around local franchises and provides management insights in forecasting revenues. In the future the CRM solution will be more prominently visible and will be the ignition of the client lifecycle workflow.

 

With each other
Collaboration is at the heart of everything we do. Our DevOps team brings talented people together to execute all change and run activities of the CRM product. With you included the team will have 11 diverse colleagues in a variety of roles. Your main competence is focussed on operations with a T-shaped attitude. You are able to professionally handle requests and incidents of a demanding international user base while also being involved in change and improvement activities. You are focussed on delivering high quality and value while continuously striving for further improvements.

 

Your contribution
As Ops engineer you:

  • Work on academic and intellectual level in the field of Computer Sciences or Business Administration.

  • Have at least 3 years’ experience in the IT sector.

  • Have good English communication skills.

  • Have affinity with business processes and objectives of Wholesale & International.

  • Have good knowledge of:

    • MS SQL Server (pre)

    • MS SQL Integration services (pre)
    • MS SQL Reporting Services (pre)
    • Dynamics CRM (pre)
    • Power platform (pre)
    • Mobile solutions (pre)
    • Windows Server (pre)

    • Active Directory (pre)

    • Internet Information Services (pre)

    • Azure DevOps Build/Release Manager (pre)
    • Monitoring solutions (pre)

  • Have knowledge of and experience with Agile, Scrum, Lean, and DevOps.

  • Background in programming/scripting is a plus (i.e. JAVA/.NET/SOAP/ PowerShell).

  • Certifications on aforementioned products are a plus. 

Growing a better world together
You'll already be aware that Rabobank is a financial services provider for 7.1 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission? We do so in countless ways, such as:

  • Together with the world Wildlife Fund, we’re helping to create a harmonious balance between nature and the agricultural sector in Brazil.

  • We make sizeable annual investments in the voluntary sector in the Netherlands. This allows us to support about 1,250 sport and cultural organisations that are a second home to many people.

Your reward
Do you want to become the ideal version of yourself? We would love to help you achieve this by focusing firmly on your growth, development, and investing in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional. In addition, with us (on the basis of a 36 hour working week), you can also expect:

  • a gross monthly salary is scaled in function group 8.

  • a thirteenth month and holiday pay.

  • an Employee Benefit Budget (9 % of your monthly salary). You decide how to spend this budget. This may include purchasing extra leave days, making extra pension contributions or even receiving extra cash on a monthly basis.

  • a personal budget that you can spend on activities related to your personal development and career.

  • 100 % reimbursement of commuting costs if you travel by public transport! Do you still prefer to travel by car or motorbike? Then choose a commuting allowance.

  • a pension scheme, to which your contribution is only 5%.

Let's meet.
Are you the person we're looking for? Are you ready to join Rabobank as a solution architect and to make a difference to yourself, our customers and to society? We look forward to receiving your application for this vacancy in Utrecht.

 
 
Good to know:
  • Apply via the “Apply now” button.
  • Rogier Wolff, recruiter for Rabobank, would be happy to answer any questions about the application procedure via  +31(0)6-139 473 29 or Rogier.Wolff@rabobank.nl.
  • The application process includes a screening. Based on the screening procedure we assess whether new staff are reliable enough to work at Rabobank.
  • The application process includes screening. Based on the screening procedures in place at Rabobank, we assess whether new staff are reliable enough to work at Rabobank.
  • Your privacy is important to us. Do you want to know more, click on this link
  • The application process for this vacancy includes an individual assessment.
  • Everyone is different, and it is exactly those differences that help us become an even better bank. That's why we want to know who you really are!

 

CRM Operations Engineer

Type contract Fulltime
Vakgebied IT
Opleiding HBO
Werkervaring 3 - 10 jaar
Locatie Utrecht
Referentienummer 190000QP
Publicatiedatum 15 april 2019

Rogier Wolff

Recruiter

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