Business Analyst

Business Analyst

As Business Analyst you are the link between business and IT. You contribute support
a great customer experience in the service processes on business loans.

You and your job
Contribute to the renewal of all service and maintenance processes that are critical to our customers’ experience, that is what it is all about. As Business Analyst your daily responsibility is to gather, analyse and document the business requirements for new services and maintenance processes within this landscape and translate this into workable solutions for a PEGA DevOps team. You are also the counterpart of the Product Manager and will pick up PO activities.

Get results

  • Together with squad Thunderbirds we developed an application to maintain credits

  • The business challenge we solved was to create a great customer experience

  • With the self-service app the customer is in full control of making changes

Facts & Figures

  • You work in a multidisciplinary squad of 9 team members

  • You work with over 20 Business Analysts in the 10 squads in the Area Services  

  • Over 20 applications support the services processes for our Business Lending customers


Top 3 responsibilities

  • Gather requirements from the business

  • Define and describe features and user stories with the specifications of the applications

  • Support the development team on a function level in their development

At Rabobank we are about much more than banking. We are here to cooperatively make a substantial contribution to the well-being and prosperity of people and to a sustainable global food supply. Can you put the code behind your ideas? Your craftmanship has an impact and can make a difference for both the bank and society.

Want to see some of these innovations in (technical) detail? Check Rabobank.jobs/techblog

Together we achieve more than alone
We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at Area Services of the Tribe Business Lending.

‘Success is best when it’s shared. Business challenges are picked up as a team and solution designs are created by the team. Results are created by picking the brain of a specialist, communicating with the business and aligning the best possible outcome. Therefore, you never work alone at Rabobank. ‘

Hayven Iylia, Business Analyst

The 84 people in 10 squads of our Area Services are responsible for all Service processes for Business Loans for end-customers and bank employees. Working together is the way we work; as 1 passionate team at Rabobank. Talking of Rabobank: We are a Dutch bank that operates in 38 countries for over 9.5 million customers. Together with these customers, our members, and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work, and do business.

You and your talent

  • a bachelor or master degree

  • >5 years work experience as Business Analyst

  • Experience in the financial sector and lending in particular

  • Experience in managing a complex stakeholder environment

  • Fluent in Dutch (‘must’) and English

  • Knowledge of and experience of Business Analysis methods and best practices;

  • Knowledge of and experience with Scrum, Agile, LESS and DevOps;

  • Knowledge of and experience with web and local bank applications in a complex Pega architectural chain is a plus

This is what we offer you

  • a maximum of € 5.437,98 gross a month (scale 9)

  • a thirteenth month and holiday pay of 8% annually

  • an Employee Benefit Budget (11% of your monthly salary). You decide how to spend this budget. This may include purchasing extra leave days, making extra pension contributions or even receiving a monthly cash pay-out

  • flexible working times and location-independent working

  • reimbursement for commuting costs when you travel by public transport, car or motorbike

  • a pension scheme, to which your contribution is only 3,5%


This is a selection of the terms of employment for a Business Analyst based on a 36-hour working week. You can find all terms of employment on rabobank.jobs/en/conditions-of-employment.].

You and the job application process

•       Any questions about working at Rabobank and the process? Floris Rank, IT Recruiter, via Floris.Rank@rabobank.nl.

•       The interview experience will be virtual, and consists of two steps.

•       A technical assessment and/or a personality assessment is part of the selection process.

•       You can find answers to the most frequently asked questions on rabobank.jobs/nl/veelgestelde-vragen.

•       A security check is part of the process.

•       We respect your privacy

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