Product Expert Digital Analytics – Customer Engagement

Product Expert Digital Analytics – Customer Engagement

Create impact by improving digital measurement standards for more than 9.5 million customers worldwide and enabling data-driven decision-making across Rabobank.

You & Your Function

Drive the further rollout of digital analytics solutions as Product Expert Digital Analytics within Customer Engagement. You translate business needs into measurable data solutions, set standards for data collection, and ensure reliable insights that support personalised customer communication across web and app channels.

Examples for Practices

• Improve the quality of digital data by implementing and refining measurement standards across multiple product teams.
• Translate complex business questions into concrete analytics solutions that deliver actionable insights.
• Enable colleagues to use digital data effectively by providing guidance, tooling and clear frameworks.

Facts & Figures

• 36 or 40 hours per week.
• An area with more than 140 colleagues working on Customer Engagement solutions.
• Rabobank serves over 9.5 million customers worldwide.

Top 3 responsibilities

• Build and further develop the Measurement Framework as the bank-wide standard for digital data collection and usage.
• Develop, manage and continuously improve generic data solutions within the tag management environment.
• Collaborate with marketing and product teams to increase effective and compliant use of online data.

You operate within the Customer Engagement area of the DCI Tribe, working closely with analysts, product teams and marketing specialists. Together, you ensure that digital data is reliable, compliant and valuable for the entire organisation.

Together we achieve more than alone

We believe in the power of differences. By combining unique perspectives, we become an even better bank. We are therefore very interested in what you will bring to the DCI Tribe in general, and the Customer Engagement area in particular.

Collaboration is our way of working — as one driven team within Rabobank. Speaking of Rabobank: we are a Dutch bank, active in 38 countries, serving more than 9.5 million customers. Together with our customers, members, and partners, we work toward a world where everyone has enough healthy food. Closer to home, we contribute to a society where people can live, work, and do business happily.

 Work on yourself and the world around you at the same time

For us, your development and that of society go hand in hand. That is why we invest in you and work together for a better world. At Rabobank, you work on yourself and the world around you at the same time. You will see this reflected in your personal development budget, our hybrid working environment and a healthy balance between work and home.

Why everyone is welcome at Rabobank

At Rabobank, we become stronger through people who complement each other. By embracing differences in knowledge, skills, experience, background and culture, we create an inclusive environment where everyone can be themselves and contribute to Growing a better world together.

You & Your Talent

• Completed higher professional education with at least 5 years of relevant experience in digital analytics roles.
• At least 5 years of experience integrating digital analytics solutions such as Piano Analytics and tag management systems like Tealium iQ.
• Experience with Customer Data Platforms combined with tools such as Azure DevOps, Power BI and Confluence.
• Proven experience working in agile and scrum environments.
• Strong analytical skills with the ability to translate business needs into data solutions.
• Clear and structured communication skills in English; Dutch is a plus.
• Proactive and self-organising working style.
• Ability to collaborate effectively with diverse stakeholders.
• Strong sense of responsibility for data quality and compliance.

You & the application process

You can apply for the Product Expert Digital Analytics vacancy at Rabobank

• • Questions about working at Rabobank and the process: Raphaël Drenthel IT Recruiter via Raphael.Drenthel@Rabobank.nkl
• If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule it.
• Answers to frequently asked questions can be found at rabobank.jobs/nl/veelgestelde-vragen.
• A reliability check is part of the procedure.
• We respect your privacy.