Client Support Officer
Imagine, supporting the commercial process and delivering customer value by independently providing customized advice and support to one of the various client teams, among others the Wholesale Construction & commercial real estate team, Export Finance team, Project Finance team, Food & Agri and Energy Transition & Circularity Corporate Lending team, Leveraged Lending team and High Tech & Digital Industry.
Client Support supports the front office in the implementation of the transactions. They have all the information and knowledge which is needed to service the WR Europe & Africa clients and (delegated) client owners. They are able to provide all the necessary client information. They conduct the entire chain to settle the request of the client (owner) within predictable timelines and with high quality, to avert risks in the process.
As a Client Support Officer you can make a difference by providing advice to Relationship Managers concerning system possibilities and managing and accounting risks. Making a difference:
Act as a single point of contact for clients on process issues, provide answers and/or solve complaints
Provide commercial and managerial support to internal and external client processes and act as an advisor with respect to credit- and product related issues and translation of client wishes
Maintain independently contact with clients and all Rabobank departments on operational issues regarding the commercial real estate client portfolio and acting as a first point of contact for questions and complaints
Manage, analyse and report on client limits and approving financial overruns
Gather/ provide information for day-to-day insights in client position (limits/ utilization)
Be responsible for gathering legal client documentation in cooperation with Legal and play a role in facilitating the credit process and the information sharing and cooperation between front- and back-office
Wholesale Europe & Africa
Rabobank Wholesale serves the largest companies in the Dutch economy (market penetration > 60%). These companies play an important role in improving the earnings capacity of the Netherlands as they make a sizeable contribution to the labour market and overall GDP growth and play a vital role in innovation, greening and internationalisation of the Netherlands. By supporting these companies with our knowledge, advice and solutions we can help them grow, optimise their working capital and mitigate their risk.
Within Wholesale EU&A the largest companies in the Netherlands are serviced and play a vital role in the development of the Netherlands and its regions. By supporting these companies we can be part of this cycle and have a (in)direct impact on the development of the living environment in the Europe.
Growing a better world together
You'll already be aware that Rabobank is a financial services provider for more than 8.5 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission? We do so in countless ways.
With each other
Collaboration is at the heart of everything we do. Our Mid Office brings talented people together to align and coordinate with the aim to achieve smooth processes and swift execution of transactions for clients in the commercial real estate sector. With you as a Client Support Officer, the team will consist of 25 diverse colleagues in a variety of roles, including:
Ancella Knopper, Client Support Officer Leveraged Lending: “Working for Leveraged Lending as a Client Support Officer offers you the opportunity to work in a dynamic environment, together with many young, fun and ambitious colleagues. You will be working for the most interesting clients. Timelines are short compared to most business lines and your learning curve will be steep.”
We offer an inspiring, challenging and highly professional working environment. The international Corporate Lending/Finance business offers an outstanding environment to work closely together with Front Office on a wide variety of structured transactions.
Customer focus, result driven, organising and monitoring, communication skills and judgement are clearly essential for the role of a Client Support Officer. In addition, it's important that you recognise everything in the checklist below:
Professional and intellectual ability on university level;
You have a strong analytical capacity with legal knowledge and/or affinity
Focused on continuous improvement
You are pro-active and do have a hands-on mentality and be part of the team to support and offer the best excellent service to our customers
> 1 year of customer support/client facing experience
Experience in the analysis of corporate customers and managing deal processes is preferred
Knowledge in the areas of lending, structuring complex financing, credit risk management and loan documentation is preferred.
Fluency in Dutch and English is required due to Dutch and English speaking clients
You like a challenging and changing environment
Do you want to become the ideal version of yourself? We would love to help you achieve this by focusing firmly on your growth, development, and investing in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional. In addition, with us (on the basis of a 36-hour working week), you can also expect:
a gross monthly salary between €2830 and €4027,38 (scale 7);
a thirteenth month and holiday pay;
an Employee Benefit Budget (10% of your monthly salary). You decide how to spend this budget. This may include purchasing extra leave days, making extra pension contributions or even receiving a monthly cash payout;
a personal budget that you can spend on activities related to your personal development and career;
a pension scheme, to which your contribution is only 3,5%.
This is a selection of the terms of employment based on a 36-hour working week. You can find all terms of employment on rabobank.jobs/en/conditions-of-employment
Are you the person we're looking for? Are you ready to join Rabobank as a Client Support Officer and to make a difference to yourself, our customers and to society? We look forward to receiving your application for this vacancy in Utrecht.
Good to know
Apply via the “Apply now” button.
If you have any questions about the specific details of this position, please contact Iris Kok-Holtmaat by 06-20293358 or Iris.Kok@Rabobank.com
Ingrid Dillen, Recruiter would be happy to answer any questions about the application procedure via email@example.com
The application process includes screening. Based on the screening procedures in place at Rabobank, we assess whether new staff are reliable enough to work at Rabobank.
The application process for this vacancy may include an individual assessment.
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